Payment Policy

Secure & Transparent Purchasing

At FMR ECOSSE LTD, every purchase is completed through a clear and transparent process designed to protect both the buyer and the seller. Before any payment is made, a Purchase Contract is prepared detailing the equipment, purchase price, delivery terms, warranty, and the responsibilities of both parties.

Once the contract has been reviewed and signed by the buyer, we issue an official invoice.
Accepted Payment Methods

We currently accept the following payment methods:

  • Bank Transfer

Payment may be made by bank transfer to the official FMR ECOSSE LTD bank account specified on your invoice.

  • Payment at Our Headquarters

Customers who wish to complete their purchase in person are welcome to visit our headquarters and make payment directly before collecting or arranging delivery of their equipment.

Please contact our sales team in advance to schedule your appointment.

Purchase Contract

Every sale is supported by a Purchase Contract that clearly outlines:

  • Equipment specifications
  • Purchase price
  • Delivery address and transport arrangements
  • Warranty terms
  • Payment conditions
  • Rights and obligations of both buyer and seller

This ensures complete transparency throughout the purchasing process and gives both parties a written record of the agreed terms.

Order Processing

After payment has been confirmed, we will:

  • Prepare your equipment for dispatch or collection.
  • Arrange transport to your delivery address where applicable.
  • Provide shipment updates and tracking information once your equipment has been dispatched.
Late Payments

If payment is not received by the due date specified on the invoice, FMR ECOSSE LTD reserves the right to suspend or cancel the order and withhold shipment until full payment has been received and confirmed.

Pricing

All prices are stated on your quotation, Purchase Contract, and invoice in the applicable currency.
FMR ECOSSE LTD reserves the right to adjust prices in the event of exchange rate fluctuations, government duties, or supplier cost changes prior to invoicing.

Returns & Refund Policy

Buy With Confidence

At FMR ECOSSE LTD, we want every customer to purchase with complete confidence. That’s why every purchase includes a 30-day inspection period, giving you time to inspect your equipment after delivery and ensure it meets your expectations.

If you’re not completely satisfied, we offer a straightforward return and refund process in accordance with the terms of your Purchase Contract.

30-Day Inspection Period

The inspection period begins on the day your equipment is delivered.

During these 30 days, you may inspect the equipment and, if you decide not to keep it, simply notify us in writing to request a return and full refund.

Returning Your Equipment

If you request a return within the inspection period:

  • The equipment must be returned with all original documents, manuals, keys, and accessories supplied at the time of delivery.
  • Once your return request has been received, FMR ECOSSE LTD will arrange collection directly from your delivery address.
  • Collection is normally scheduled within 2–3 business days through one of our authorized transport partners.
  • We cover the cost of return transportation, so there are no additional transport charges for eligible returns.
Refund Process

Once the equipment has been returned and inspected, your refund will be processed within 3-5 business days by bank transfer.

You’ll also receive written confirmation once the refund has been completed.

Exceptions

The 30-day return policy does not apply to equipment that has been custom-built or modified to the buyer’s specifications.

Need Assistance?

If you have any questions about your return or refund, our customer support team is here to help. We’ll guide you through every step of the process and ensure your return is handled as quickly and efficiently as possible.

FMR ECOSSE LTD
📍 Upper Milton Road End, Wick, KW1 5ST, United Kingdom
     Company Reg. No.: SC197791
📧 Email: sales@fmr-ecosse.com
📞 Phone: +447836259063
🌐 Website: www.fmr-ecosse.co.uk

Our finance and logistics teams are available Monday to Friday, 08:00–19:00 (UK time), to assist you with billing, financing, or refund matters.